What our clients say


“I met Ita at a BNI Network some time ago but was then reconnected to Sitka via Caryl Thomas, whom I also know through BNI.  I chose to work with them because they took time to really understand what I was looking for in the finance manager role.  I felt as if they genuinely wanted to find me the right person and weren’t just going through the motions to fill the vacancy and get their money.

“It was a pleasure from start to finish.  They really listened to me and asked lots of questions about why we wanted the role we did. We even changed the job title and revised some of the key objectives so it would appeal to the type of candidate we needed.  They wanted to know about the organisation, our culture, our plans and aspirations.  This meant they could be really confident talking about us and I’d like to think they were proud to be working on our behalf. I can’t fault them.

“I didn’t at any time feel like I was being sold to.  Both Karen and Ita are incredibly proud of and fully believe in their product and live their values. 

"I felt like I was their only customer because they made me feel like I was a priority.  Within weeks of our new appointment starting she was involved in a serious road traffic accident which involved life threatening injuries.  Karen was incredibly supportive throughout that really difficult period and was very sensitive to our situation.  I am delighted to say that she is now fully settled in, it feels like she has been here for years and she is doing a fantastic job for us.”

Rachel Rowlands 


"I had worked with both Ita and Karen previously, and had heard about their excellent reputation for service and results through my professional network.

"The recruitment process was a retained service combining advertising, search and selection.  After a thorough briefing on the role, a timetable was set around the needs of our business.  In addition to the frequent liaison with myself, Sitka worked with both our HR and Marketing teams to create a candidate briefing pack, and immediately began contacting candidates.  Every aspect of the recruitment was thoroughly managed, and I was given a verbal or written report on progress each week.

"All candidates were interviewed and reports were presented before their first interview with myself, which helped to facilitate a robust selection process.  Ita was on hand at every stage to share insight from her knowledge of the candidates to support the decision-making process.

"The final interviews were well organised and candidates were all thoroughly prepared.  The successful candidate was offered the position and Sitka provided structured feedback to the candidates who were not selected.

"The best thing about the experience, was the total confidence I was given at every stage that the recruitment was being professionally managed.  The level of service received was exceptional.

"There was nothing that could have gone better - it was as near perfect a recruitment process as I have experienced!

Mary Kent



"Sitka took the time to ‘deep dive’ all of the information pertinent to the role and the person specification, visiting the offices to gain real insight into the culture and working environment. The resultant process was incredibly efficient. The sifting was so well organised, that a single round of interviews was sufficient to finalise the process.

"All candidates put forward for interview met both the role and person requirements. The only tough part of the process was deciding which of the 3 capable candidates to hire."

Gareth Way


"We chose to work with Sitka after having a personal recommendation from Tyrone Davies followed by an informal meeting with both Ita and Karen.  Over coffee I found them both very personable, experienced and knowledgeable. I had been disappointed with previous recruitment processes where I felt that not much thought was given to the candidates passed to us so I ended up meeting candidates who were not appropriate.  Sitka promised to make the process more personal and they spent a lot of time understanding our needs and culture.

"The recruitment process went very smoothly and we were kept informed of progress regularly.  Any candidate they weren’t sure of was discussed, and they took all of our feedback on-board.  We have recruited two excellent candidates from the process.

"We definitely feel Sitka’s values are reflected in Ita and Karen as well as the service they deliver, and would recommend them."

Carys Hughes 



"I was introduced to Sitka via a colleague who had met Ita through a Tenovus event.  We were considering recruiting our first HR professional and everyone in my recruitment consultant network deals with the recruitment of lawyers so I didn’t have any contacts who specialise in HR personnel.

"I would say that the best thing about the recruitment process was that Karen and Ita took the time to listen to what I wanted (and just as importantly didn’t want).  They seemed to immediately “get” our business and what we were trying to achieve with the appointment.

"Karen was lead consultant and it all went remarkably smoothly as she had two candidates in mind after she had spoken to me and I met both of them before offering one of them the job.  Initially I preferred the other candidate on paper as that candidate’s CV seemed to match our brief much more than the candidate we ended up employing.  However, Karen had completely understood what we needed and persuaded me to look again at the other candidate. 

"Sometimes in recruitment it is a case of being able to look behind the written CV and Karen was able to pull out experience that I had overlooked so that we were able to recruit the right person for us. "

Rachelle Sellek



"The Board at Tŷ Hafan appreciated Sitka’s candour. It was felt that they weren’t selling a candidate, but a person. The recruitment process was tailored to the requirements and complexities of the role. Sitka were keen to gain as in-depth an understanding of the technical and personal aspects of the vacancy as possible, so as not to waste time or resources by putting forward unsuitable candidates.

"They added tremendous value to the process. In fact, they have been instrumental in the recruitment of a significant component of the non-clinician Tŷ Hafan executives.

"Sitka put thought into which candidate was the best fit for the organisation. In no way did it feel like they were trying to fill a slot. I feel that Sitka are ideally positioned to offer the bespoke, personalised service which can be missing within the wider recruitment market."

Rob Jones



"Following an informal conversation with Karen, I felt an immediate connection and was encouraged by the Sitka business model for traditional recruitment, rather than a target driven approach. When we had a senior vacancy within the organisation, we were looking for a recruitment agency that could offer something more than agencies we had used in the past, as we knew our role would be a difficult role to fill and would require some degree of head hunting.

"As the role closely matched Sitka’s specialism, I contacted Karen and she and Ita were invited to meet with myself and the Sales Director, in competition with another agency. Sitka were chosen as our preferred supplier based on their enthusiasm and the time they were able to commit to filling our vacancy.

"An impressive job specification was produced by Ita and Karen following our conversations, and throughout the process they kept us informed on progress made and the whole process felt like a true partnership. Their positivity and flexibility when we changed the timescales at short notice was amazing.

"All candidates had a full competency based interview and the candidate briefs that we received along with CVs for short listed candidates were very detailed, which meant that we were well prepared for each interview.

"Each candidate came to the interview with a great understanding of our business and had prepared thoroughly, particularly at the second stage interviews. Both the candidate and myself were well supported by Sitka throughout the process and I would certainly recommend them to others."

Liza Carr 

"I chose to work with Sitka as I had previously dealt with Karen and because of her honest and up front approach to recruitment.

"Karen understood the requirements of the role and short-listed candidates who were very strong and fitted the bill. I didn’t have to look through endless CVs, but was presented with only three, all of which could have been successful in the role. The successful candidate is performing well.

"Karen went above and beyond in helping source three very strong potential candidates and communicated clearly with myself and them.  I would definitely recommend Sitka to my business network."

Robert Barclay

"In one-word, Sitka are personal. We felt that Karen & Ita really took the time to understand our company culture and what we were looking for in terms of the right fit for the business. We had several conversations and meetings before even meeting the final selection of candidates. Their communication was second to none.

"Each of the candidates we met offered something slightly different to the next and all came with a good level of experience in terms of fitting the criteria for the role.

"Sitka offered a more thorough, personal and detailed search for candidates than we have experienced with any other recruitment agencies we have used previously."

Anthony David

"We were really struggling to find a suitable individual for an admittedly hard to fill role, which other agencies simply weren’t interested in.  They were very easy to work with, chased us on all our deadlines, and found a great person who now has a permanent fulltime position with us."  

Universities Wales